Track Every Job From Enquiry To Payment

The jobs that cost you money are usually the ones you forgot about. The quote you never followed up. The finished work you never invoiced. The customer who went quiet and you never noticed. When jobs live in your head, your texts and a notebook, some of them will always slip through the cracks.

Gaffer's job lifecycle gives every job a place to live and a clear next step.

One Thread From Start To Finish

In Gaffer, a job moves through clear stages — lead, quoted, scheduled, in progress, completed, invoiced, paid — and everything attached to it lives in one thread: the customer, the quote, the photos, the notes, the certificate, the invoice. You can open any job and see exactly where it is and what happens next.

Nothing Gets Forgotten

Because every job has a status, you can see at a glance what needs attention: quotes waiting to be chased, completed work not yet invoiced, invoices not yet paid. The gaps become visible instead of vanishing, so you plug the leaks that were quietly costing you money.

Most businesses that switch to tracking every job properly are surprised by how much was falling through before — a handful of finished jobs that never got invoiced, a few quotes nobody ever followed up. It rarely feels like a big problem day to day, but it adds up to real money over a year.

The Whole History In One Place

Every customer carries their full history — every job, quote, invoice, message and photo. When they call, you are not scrambling. You know what you did last time, what you charged and what was said, so you look sharp and quote consistently.

Building Habits Around The Status

The real value shows up once checking job statuses becomes part of your routine — a quick look each morning or each week at what is sitting in "quoted" too long, or what is "completed" but not yet invoiced. That five-minute habit, made possible because the information is all in one visible place, is usually worth more to the bottom line than any single feature on its own.

From Enquiry To Cash Without The Chaos

• Every job has a status and a clear next step
• Quotes, jobs, invoices and payments all connected
• Nothing left un-chased or un-invoiced
• Full customer history, always to hand

FAQs

Can I customise the stages a job goes through?

The core stages cover the standard flow from enquiry to paid, and you can adjust details like priority and assignment to fit how your business actually works.

What happens to old, completed jobs — do they clutter the system?

No. Completed jobs stay fully searchable in customer history without cluttering your active view, which focuses on what still needs attention.

Can more than one person update the same job?

Yes, the whole team can see and update a job, with changes reflected instantly so everyone is working from the same current status.

Does this replace the need for a separate spreadsheet or diary?

Yes, that is the point — one system holds the job, the schedule and the history, so there is no second place to keep in sync.

Stop running your business on memory. Try Gaffer free for 14 days and see every job clearly.