What is Customer surveys in Gaffer?
Customer surveys give you NPS and CSAT. It is part of Gaffer's all-in-one platform, so it shares the same customers, jobs and invoices as everything else you do.
Growth
Customer surveys, built into the platform that runs your trade
Customer surveys in Gaffer means NPS and CSAT — without bolting on another tool. It works with your jobs, customers, quotes, invoices and compliance, on web and the offline-first mobile app.
No credit card required · One platform · Web & Android (iOS coming soon)
How Customer surveys works in Gaffer
NPS and CSAT — and it connects to everything else you run in Gaffer.
Grow on autopilot
Turn happy jobs into reviews, referrals and repeat work.
Win back lost customers
AI suggests the right offer at the right time.
Know your reputation
Collect and showcase feedback that wins work.
In one platform
Customer surveys works alongside your jobs, customers, quotes and invoices — no separate app, no double entry.
Built for 58 trades
Customer surveys fits how UK trade businesses actually work, whatever your trade.
Live in minutes
Switch customer surveys on and start the same day — import your existing data in a few clicks.
What you get
Customer surveys is part of the same platform as your jobs, quotes, invoices and compliance — see the full feature list.
- Customer surveys included — no separate subscription
- Works on web and Android (iOS coming soon)
- Offline-first on site, syncs automatically
- Available across all 58 trades
- Set up in minutes, import data in a few clicks
- UK-based product and support
- 14-day free trial, no card required
Common questions
Does it work on mobile and offline?
Yes. The Gaffer field app is offline-first — capture and use it with no signal and it syncs automatically when you are back online.
Is it an extra add-on?
No. It is built into Gaffer alongside the rest of the platform, with specialist trade packs switched on for your trade.
How do I get started?
Start a free 14-day trial — no card needed — and bring your existing data across in a few clicks from your old software or a spreadsheet.
Related features
Put Customer surveys to work
14 days free. Full access. No card needed.