1. Export from ServiceTitan
Pull a CSV export of your customers, jobs, quotes and invoices from ServiceTitan. Where ServiceTitan offers API access, you can connect it directly and skip the files entirely.
⚡ Moving from ServiceTitan?
Switch from ServiceTitan to Gaffer in an afternoon
Bring your customers, jobs, quotes and invoices across without the drama. Export a CSV or connect the API, import into Gaffer, run both in parallel, then go live when you are ready — keeping every UK trade compliance workflow you need built in.
No credit card required · One-click data import · Web & Android (iOS coming soon)
How the switch works
2. Map your fields
Gaffer's guided import walks you through matching ServiceTitan's columns to the right place. It is plain English, not a spreadsheet puzzle.
3. Import customers & contacts
Bring your full customer book across first — names, addresses, phone numbers and email — so you can start working straight away.
4. Import jobs, quotes & invoices
Job history, quotes with line items, and invoices with their balances all come over, so nothing is left stranded in your old system.
5. Run both in parallel
Keep ServiceTitan open while you settle into Gaffer. There is no big-bang cut-over and nothing at the source is touched, so you switch on your own timeline.
6. Go live
When everything looks right, make Gaffer your day-to-day. Re-running an import updates existing records by matching them rather than creating duplicates, so a top-up import is safe.
What comes across
Everything you need to keep running, brought over in one move. See the full picture on our features page.
- Customers & contacts — names, addresses, phone and email
- Job history — past and active jobs with their details
- Quotes & line items — pricing and descriptions intact
- Invoices & balances — including what is still outstanding
- Compliance records start fresh — CIS, Gas Safe, EICR, FENSA and RAMS built into Gaffer's 58 trade packs from day one
Like for like
What you actually get with Gaffer
Rather than tell you what ServiceTitan does or does not do — their product, their roadmap — here is exactly what is in the box on our side, with the numbers. Every figure is what the platform ships today.
| Capability | In Gaffer | What that means on the job |
|---|---|---|
| Trade certificates & forms | 913 built in | Gas Safe records, EICRs, minor works, FENSA, RAMS — completed on site, signed, PDF issued before you leave. |
| UK trades with a ready-made pack | 58 trades | Your trade’s own forms, quote templates and workflows switched on from day one — not a form builder to configure. |
| Priced quote templates | 218 templates | Start from a real list of line items for the job in front of you rather than an empty quote. |
| Health & safety records | 39 features | Risk assessments, permits, statutory inspections, HAVS exposure, health surveillance — with review dates that surface before they lapse. |
| Accreditation guidance | 30 UK schemes | CHAS, Constructionline, NICEIC, ISO 9001 and more, each with its real requirements, evidence, cost and renewal period. |
| Public sector tendering | Live feed | Contract notices from the government’s Find a Tender service, filtered to your trades, with AI-assisted bid drafting. |
| Field app | 220+ screens | Offline-first throughout — lofts, plant rooms, rural sites. Captures on the device and syncs when signal returns. |
| UK finance | CIS & MTD VAT | Construction Industry Scheme deductions, MTD-ready VAT summaries, retention and variation orders handled the way UK trades need. |
Figures are counts from the live platform, not marketing rounding. Browse every feature or see pricing.
Switching from ServiceTitan — common questions
How long does it take to switch?
Most businesses are up and running in an afternoon. Exporting your data and running the import takes minutes — the time you spend is mostly checking everything looks right before you go live.
Will I lose any data?
No. Your ServiceTitan account stays exactly as it is during the move, so nothing is deleted at the source. You import a copy into Gaffer and can run both side by side until you are happy to switch over fully.
Can I import a CSV export?
Yes. Gaffer accepts CSV exports for customers, jobs, quotes and invoices, with a guided field-mapping step. Where ServiceTitan offers API access you can connect it directly instead of handling files.
Is there a cost to switch?
No. Importing your data is included in every Gaffer plan and the 14-day free trial. There is no migration fee and no card required to start — see pricing.
See how Gaffer compares to ServiceTitan
Ready to migrate from ServiceTitan to Gaffer?
14 days free. Full access. No card needed. Import your data in minutes.