Scheduling & dispatch
See every engineer's day on one drag-and-drop schedule, assign or reassign jobs in seconds, and avoid double-booking across the team.
⚡ Field service management software
An offline-first field app for the whole team
Gaffer connects the office and the field — schedule and dispatch jobs, give every engineer their day in their pocket, capture work and certificates on site even with no signal, and invoice the moment a job is signed off.
No credit card required · Web & Android (iOS coming soon) · Built for UK trade teams
Run every job from lead to paid in one place
Offline-first mobile app
Engineers view their jobs, complete sheets, take photos and capture signatures with no signal — everything syncs automatically when they reconnect.
On-site job sheets & certificates
Compliance trade packs for 58 trades mean the right forms, RAMS and certificates (EICR, Gas Safe, FENSA and more) are completed against each job.
Live customer updates
Automatic on-my-way texts, appointment reminders and job updates keep customers informed without anyone in the office picking up the phone.
Invoice from site
Turn a completed job into an invoice on the spot, take card or Direct Debit payment, and chase late payers automatically.
Office & accounts in sync
Two-way Xero and QuickBooks sync, plus AI quote-from-photos and one-click import from your old tool, so the whole back office stays tidy.
Built for every trade
Whether you run a one-van operation or a team of engineers, Gaffer's field service management fits the way UK trades actually work — see the full feature set or current pricing.
- Electricians, plumbers, heating & gas engineers and 55 more trades
- Compliance trade packs with the certificates and RAMS each trade needs
- Offline-first app for engineers working in basements, plant rooms and dead spots
- Live team schedule and dispatch for the office
- CIS-aware quoting, invoicing and payments built for the UK
- Built-in VoIP, communications and automations to cut admin
Field service management questions
What is field service management software?
It coordinates the work your team does in the field — scheduling and dispatching jobs, capturing what was done on site, tracking parts and time, and turning completed work into invoices. Gaffer brings all of that into one platform built for UK trades.
Does the field app work offline?
Yes. Gaffer's mobile app is offline-first, so engineers can view their schedule, complete job sheets, capture photos and signatures, and fill in certificates with no signal — it all syncs automatically once they are back online.
Can I track my whole team in the field?
Yes. See every engineer's day on one schedule, assign and reassign jobs, avoid double-booking, and keep customers updated with automatic on-my-way messages.
How much does it cost and is there a trial?
You can start a 14-day free trial with no card required and full access to scheduling, the field app, invoicing and integrations. See our pricing page for current plans.
Ready to run your field team properly?
14 days free. Full access. No card needed.