One record per customer
Address, contact details, site notes and full history in one place — every job, quote, invoice and certificate linked automatically.
⚡ CRM for tradespeople
Every customer, job and conversation in one place
Stop juggling a phone full of contacts, a notebook of jobs and a separate inbox. Gaffer is a CRM built for UK trade businesses — one tidy record per customer, with every job, quote, invoice and message attached.
No credit card required · Built for UK trades · Web & Android (iOS coming soon)
A CRM that actually fits how trades work
Conversation history
Calls, texts and emails logged against the customer with built-in VoIP, so anyone on the team can see what was said and when.
One-click data import
Bring your existing customers, jobs and invoices in from a spreadsheet or another tool — no manual re-typing to get started.
Quotes, invoices & payments
Raise a quote, turn it into an invoice and take payment — all from the customer record, with status visible at a glance.
Repeat-work reminders
Track service and renewal dates so a one-off job becomes recurring revenue, with automatic prompts to you and the customer.
Two-way accounts sync
Customers and invoices stay in step with Xero and QuickBooks, so there is no double entry between your CRM and your books.
Built for every trade
The same customer database powers compliance trade packs for 58 UK trades — so the CRM speaks your language, whatever you fit, fix or install.
- Electricians, plumbers, heating & gas engineers
- Builders, roofers, joiners and decorators
- Tree surgeons, landscapers and groundworkers
- Customer records linked to jobs, certificates and RAMS
- CIS, Gas Safe, EICR and FENSA workflows where relevant
- Included on every plan — see all features and pricing
Common questions about the CRM
What is a CRM for tradespeople?
It is a customer relationship system built around trade work — every customer record links to their jobs, quotes, invoices, certificates and messages, so you can see the whole history at a glance instead of digging through your phone, notebook and email.
Does the CRM work offline and on my phone?
Yes. Gaffer has an offline-first app for Android (iOS coming soon). You can look up a customer, add notes, log a job and capture photos with no signal, and it all syncs automatically when you are back online.
Can I import my existing customers?
Yes. You can import customers, jobs, quotes and invoices from a spreadsheet or from another tool in a few clicks, so you start with your existing contacts already in place.
How much does it cost and is there a trial?
Gaffer comes with a 14-day free trial and no card is required to start. See the pricing page for current plans — the CRM is included, not a paid add-on.
Ready to get every customer in one place?
14 days free. Full access. No card needed.