Ask after a job and score your NPS
NPS and CSAT.
Part of growth in Gaffer, which replaces hoping for word of mouth.
Reviews, referrals, campaigns and tenders — the growth engine, built in.
Collect reviews after every job, run referral and affiliate schemes, send campaigns to the right customers, and find and write public-sector tenders with the bid library.
Repeat and referred work costs nothing to win. Gaffer goes and gets it.
Customer surveys are one of the 10 things in growth. See the rest →
- NPS and CSAT surveys raised against a completed job and its customer
- Scores and written comments kept on the customer record, not in a survey tool
- Your NPS score worked out from promoters, passives and detractors
- Response rate and average score tracked, so the number is worth something
Step 06 of the job: paid
The customer pays by card, Apple Pay or Direct Debit. Xero or QuickBooks are updated. A review request goes out. And eleven months later, the annual service reminder books the next job.
Growth is where customer surveys sits, and that is the step it shows up in most. The rest of the job — quoting, scheduling, certificates, invoicing and payment — runs in the same system, on the same record. See the whole job →
What are customer surveys for?
NPS and CSAT surveys raised against a completed job and its customer Scores and written comments kept on the customer record, not in a survey tool
Do review requests annoy customers?
One message after a completed job, at a delay you set. Customers who are happy are pointed at your public review page and the ones who are not come to you first, which is the right way round.
What counts as a referral?
A link tied to a customer. When someone follows it and becomes a job, the referral is recorded against them along with whatever reward you chose to offer.
Which plan is it on?
Every paid plan. Customer surveys is included for unlimited users at no extra cost — the monthly, annual and lifetime plans differ only in how you pay.
The rest of Growth
All 10 →- Pay introducers the commission their referrals actually earned
- Write the answer once, reuse it on every tender
- Fill quiet weeks by emailing customers you already have
- Win back the customers worth keeping
- Ask how the job went, while they still remember
- Give every customer a referral link and a reward
- Turn finished jobs into ratings you can show
- Live UK government tenders, filtered to your trade
- Write tender responses without starting from a blank page
Put customer surveys to work.
Full platform, 14 days free, no card needed. Set up in an afternoon, import your customers in a few clicks, and send your first quote today.
Founding members: first 100 businesses get 50% off every paid plan, for as long as they stay subscribed.