209 features.
One price. No tiers.
Almost everything below is included in every paid plan, for every user, with no per-seat pricing. The handful marked Enterprise — multi-site, white-label, API access and the tender tools — sit on the contact-sales plan. Grouped by what each one does for the business, not by which department built it.
Try “EICR”, “Direct Debit” or “RAMS”.
Jobs & Scheduling
Every job, every engineer, every day — on one board.
Create a job in seconds, drag it onto the right engineer, and watch it move from booked to on-site to done. The office sees everything; the van sees only what matters.
Owners stop being the human dispatch board. Engineers stop ringing in for the next address.
Gaffer’s dispatch board puts every engineer’s day on one screen.
Gaffer’s job lifecycle moves work cleanly from lead → scheduled → in progress → complete.
Gaffer’s on-my-way SMS texts the customer the moment your engineer sets off, with their name, who’s coming and a rough arrival window.
Every engineer’s last clock-in location on one map, with a last-seen timestamp on each pin — so you send the nearest person to an urgent call-out and stop phoning round to find out where everyone is.
Gaffer’s time clock lets you and your team clock in and out against jobs from any phone.
Gaffer turns today’s jobs into one optimised route across the day — the smartest order of stops to cut mileage, save fuel and fit more work in.
- Fill your diary automatically with AI scheduling
- See the real profit on every job, not just the invoice total
- Make sure every job is done right with checklists
- Group jobs into a project and see the whole contract
- Prove every job with before, during, after photos
- Book your repeat jobs in seconds with reusable templates
- Set up repeat visits once — never re-book again
- Snagging lists that get assigned, resolved and verified
- Stop losing money on materials — track every part
- Sync every job with Google & Microsoft calendars
- One column per engineer, and a column for the unassigned
- Know exactly who worked what — billable time per person, per week
- Update dozens of jobs in one go, not one by one
Quoting & Estimating
Quotes out in minutes, accepted from the customer’s phone.
Start from one of 218 priced templates or your own price book, offer good-better-best options, take a deposit on acceptance and turn the quote into a job and an invoice without retyping a line.
Quotes go out the same day, so you win work that used to go to whoever replied first.
Gaffer’s quote builder turns a site visit into a tidy, branded, line-item quote in minutes — pull labour and materials from your price list.
Quotes your customers can accept, decline or e-sign online.
Gaffer’s quote templates give you 218 trade-specific starting points, so you build an accurate estimate from a ready-made list of line items instead of a blank page.
Good/better/best options the customer picks from.
Take a deposit on acceptance.
Standard rates, materials and labour saved once.
Invoicing & Payments
Invoice from the driveway. Get paid before you leave it.
One tap turns the job into a branded invoice with a Pay Now link — card, Apple Pay, Google Pay or Direct Debit. Reminders chase politely on your behalf. Xero or QuickBooks are updated for you.
The chasing happens on a schedule instead of when you finally get round to it, and nobody has to make the awkward phone call.
Professional invoices sent in seconds.
One-tap pay on every invoice.
Automatic overdue chasing.
AI-driven overdue recovery.
Contactless card payments on your phone.
GoCardless mandates and collection.
- Every subcontractor’s CIS deduction ready for the monthly return
- Credit an invoice without leaving it short-paid
- A PDF statement for the customer querying their account
- Take a deposit and credit it properly later
- Expenses captured against the job, with an approval step
- Bill a big job stage by stage
- Invoice in the currency your customer actually uses
- Split an invoice into instalments and track each one
- Purchase orders raised against the job they belong to
- Maintenance contracts that invoice themselves every month
- Hold retention back, release it with its own invoice
- A supplier list with account numbers and payment terms
- Agree the extra work before the final bill
- All nine VAT boxes, worked out before your accountant asks
Leads & Booking
Enquiries land themselves — and get answered in seconds.
A booking form or widget on your website drops every lead into a pipeline, replies instantly by text or email, and tells you where it came from so you know which advertising actually works.
The 9pm enquiry gets an answer at 9pm, not tomorrow when the customer has already booked someone else.
Custom public enquiry forms.
Instant alerts and auto-replies.
A booking page customers use to book straight into your diary.
Track prospects to won.
See which marketing actually works.
Customers & CRM
Every customer, every site, every job — one record.
Full history per customer with multiple sites, notes, tags, certificates and the complete timeline of quotes, jobs, invoices and messages. Import from your old software in one click.
Anyone in the office can pick up any customer call and know exactly what happened last time.
Full CRM for every customer.
Every job, quote and message in one view.
Many properties under one account.
The reason people stay on software they dislike is the thought of moving.
Service-due and repeat-work nudges.
Spot customers about to leave.
Communications & Voice
Customers kept informed without anyone pressing send.
Two-way SMS and email from one inbox, automatic updates at every job milestone, and an optional VoIP line with an AI receptionist that answers when you are on a roof.
The “what time are you coming?” calls stop, because the customer already knows.
Text customers, grouped by conversation.
Multi-account email in the app.
An AI that answers and books jobs.
Virtual numbers, call logs, softphone.
Your morning summary.
SMS and email templates per trade.
- Get a draft email reply you can edit
- Stop callers hearing an engaged tone
- Know whether that quiet quote was ever opened
- Route callers with a press-one-for menu you build
- Customers message you without a password or an app
- Alerts on the phone, with quiet hours respected
- Speak the note in the van, get a job
- Read the voicemail instead of listening to it
Field & Mobile
A field app that works in the basement, the loft and the middle of nowhere.
Offline-first on Android, with iOS to follow. Jobs, forms, photos, signatures and clock-ins are captured on the device and synced the moment signal returns.
Paperwork happens on site, while the job is in front of the engineer — not reconstructed in the van at 6pm.
Android (iOS coming soon), 220+ screens.
A field app that keeps working with no signal and syncs later.
Customer sign-off captured on screen.
Job photos attached to the job automatically.
Face ID and fingerprint.
Gas rating an appliance means timing the meter and doing arithmetic in a cupboard with a torch.
Compliance & Certificates
913 certificates and forms, filled on site, filed for good.
Gas Safety, EICR, Minor Works, LOLER, F-Gas, FENSA and hundreds more — trade-specific, signed on the device, emailed to the customer as a PDF and tracked to their expiry date.
Nothing is lost, nothing is illegible, and every renewal comes back to you as work.
913 trade certificates built in.
CP12 and landlord records.
Electrical condition reports.
Renewal reminders that win repeat work.
Branded certificates emailed on the spot.
Signed-off jobs, quotes and forms.
- 30 UK accreditation schemes, with what each one actually requires
- Know which building regs jobs still lack certificates
- Combustion analysis recorded with the analyser’s serial number
- Every DBS check, with the date it lapses
- Build your own certificates with your own fields
- Only a Gas Safe engineer opens a gas record
- Membership numbers and renewal dates in one place
- Check your subbies’ insurance before they are on your site
Health & Safety
The H&S paperwork gets done because it lives where the work is.
Risk assessments, method statements, permits, toolbox talks, inspections and registers, covering what an inspector, a main contractor or an insurer will ask for.
Win tenders that demand evidence, and sleep better knowing the file is complete.
Site-specific risk assessments.
Safe systems of work.
Risk assessments & method statements in seconds.
Issue and track permits.
Record team safety briefings.
Digital, timestamped accident records.
- An asbestos register scored by priority risk
- Calibration records that keep your readings defensible
- Confined space permits with the gas readings on the permit
- The induction register a principal contractor asks for
- One COSHH assessment per substance, with review dates
- DSE assessments for the people who are not on the tools
- An environmental aspects register that scores significance
- Statutory equipment inspections against the right regulation
- Evacuation drills recorded with times, not just ticks
- Fire risk assessments with a named responsible person
- Know who your first aiders are, and when they lapse
- Health surveillance with the referral loop closed
- Numbered hot works permits nobody leaves open
- Root cause and corrective action on the same record
- Every ladder inspected, with the next date set
- Legionella risk assessments built around the water system
- Thorough examinations for every sling, hoist and MEWP
- Lone worker assessments with a check-in procedure that names a person
- Manual handling assessments with the weight written down
- Log what nearly happened before it does
- Noise and vibration assessments with action levels applied
- PAT records with the measured values, not just a pass
- Plant pre-use checks done before the key turns
- Know who has which helmet, harness and boots
- Pre-start checks with a stop-work decision on them
- Pressure test records with start, end and allowable drop
- RPE face fit tests recorded per person, per mask
- Seven-day scaffold inspections with the defects listed
- Hand-arm vibration exposure tracked per worker, per tool
- Your waste carrier registration, tracked before it expires
- Waste transfer notes with the EWC code on them
- Water hygiene logs with temperatures, thresholds and remedials
- Work at height assessments your engineers actually complete
- Young persons risk assessments for apprentices on site
Team & HR
Roles, permissions, holidays and records for the whole crew.
Unlimited users at no extra cost. Field engineers see their jobs; office staff see the books; subcontractors get their own portal. Qualifications, training and DBS checks tracked to expiry.
Bring on a new engineer in ten minutes with exactly the access they need.
Add staff and set access.
Granular role-based access.
Subbie logins and CIS statements.
Staff tickets and expiry.
Request and approve time off.
Run multiple locations.
Assets, Stock & Fleet
Know what you own, what you have on the van, and what needs a service.
An asset register with QR codes and maintenance schedules, stock levels with movements, and fleet records with MOT and service dates that flag before they lapse.
Service-due assets become booked work automatically; stock stops walking.
Every piece of equipment and plant tracked in one register.
Preventive maintenance plans.
Auto-triggered service alerts.
Stock levels and adjustments.
Manage the whole fleet.
Scan to open an asset.
Reporting & Analytics
Know which jobs make money before the year-end accounts tell you.
Revenue, profit per job, win rate, cash-flow forecast and customer acquisition — built-in reports plus a report builder for the question nobody thought to ask.
Price the next job on what the last one actually cost.
A clear view of where the money is really made.
Margins and profitability.
AI-assisted cash forecasting.
Quote win rates.
Build and save your own reports.
Automations & AI
The follow-ups you never get round to, done every time.
Quote chasers, invoice reminders, review requests, service-due rebooking and win-back sequences run on their own. An AI assistant drafts replies, RAMS and quotes from photos.
It is like having an admin who never forgets, for the price of a round of coffees.
Multi-step workflows that run themselves.
Quote and invoice reminders.
Ask for reviews automatically.
AI-powered help across the app.
Certificate and qualification alerts.
Snap a receipt and have the AI read it.
Growth
Reviews, referrals, campaigns and tenders — the growth engine, built in.
Collect reviews after every job, run referral and affiliate schemes, send campaigns to the right customers, and find and write public-sector tenders with the bid library.
Repeat and referred work costs nothing to win. Gaffer goes and gets it.
Collect and showcase reviews.
Track and reward referrals.
Email campaigns to your list.
Public contracts are published every day on the government’s Find a Tender service, and almost no trade business looks.
Public sector and large commercial work is won on paperwork most trade businesses have no time to produce.
AI win-back offers.
Public Portals
A customer experience that looks like a much bigger company.
Branded quote acceptance, invoice payment and review pages, a homeowner account showing every job and certificate, and a public trade profile page that wins the enquiry.
Customers pay and approve in one tap, and tell their neighbours about it.
A page customers accept and sign from online.
A page your customer can pay from in a tap.
Self-service quotes, invoices and status.
Customers will not create an account to look at an invoice.
The trade profile page gives your business a clean, professional public page: who you are, what you do, where you work, your reviews and photos.
Integrations
Plays nicely with the tools you already pay for.
Xero, QuickBooks, Sage, Stripe, GoCardless, Google Calendar, Microsoft 365, Twilio, Zapier, FENSA, TrustMark and a developer API with outbound webhooks.
No double entry, no exporting CSVs on a Sunday night.
Invoices, payments & contacts pushed to Xero automatically.
Accounting sync that pushes invoices, payments and contacts across.
Cards, links and subscriptions.
Direct Debit collection.
Two-way calendar sync.
Connect to thousands of apps.
- A REST API covering everything the apps can do
- Submit FENSA certificates from the job, not the portal
- Every integration in one place, with a connect button
- Quotes and invoices that actually reach the inbox
- Jobs land in Outlook, with conflicts flagged first
- Send 19 signed events to your own systems
- Lodge PAS 2035 retrofit work without leaving the job
- Texts and calls on a number of your own
Nothing matches that.
Try a shorter word, or . If Gaffer genuinely does not do it, tell us — support@rungaffer.com reaches a person.
All 209 features. £29 a month. 14 days free.
No feature tiers, no per-user pricing, no add-ons. Start a trial and every one of these is switched on from the first minute.
Founding members: first 100 businesses get 50% off every paid plan, for as long as they stay subscribed.