Let customers know you’re on the way — automatically
Gaffer’s on-my-way SMS texts the customer the moment your engineer sets off, with their name, who’s coming and a rough arrival window. Fewer no-access trips, fewer “where are you?” calls, and a day that runs to plan.
Part of jobs & scheduling in Gaffer, which replaces a paper diary, a whiteboard and a WhatsApp group.
Where the app is. The Android app is in closed testing, not on the public Play Store yet — email us at sign-up and you are on the tester list the same day. On iPhone the whole system runs in Safari today; the native app is next.
Every job, every engineer, every day — on one board.
Create a job in seconds, drag it onto the right engineer, and watch it move from booked to on-site to done. The office sees everything; the van sees only what matters.
Owners stop being the human dispatch board. Engineers stop ringing in for the next address.
On my way SMS are one of the 19 things in jobs & scheduling. See the rest →
- Editable message templates with customer, engineer and address merge fields
- A clear arrival window so customers stop ringing to ask
- Send manually from the office or trigger it on a job status change
- Works offline — texts queue and send when signal returns
- Full delivery log saved against every job for proof of contact
- Slots straight into Gaffer’s automations for a hands-free workflow
Step 04 of the job: on site
The engineer taps “On my way” and the customer gets a text with an arrival window. On site: clock in, photos, the certificate for the job — EICR, Gas Safety, whatever the trade needs — signed on the device. No signal? It syncs later.
Jobs & Scheduling is where on my way SMS sits, and that is the step it shows up in most. The rest of the job — quoting, scheduling, certificates, invoicing and payment — runs in the same system, on the same record. See the whole job →
What are on my way SMS for?
Gaffer’s on-my-way SMS texts the customer the moment your engineer sets off, with their name, who’s coming and a rough arrival window. Fewer no-access trips, fewer “where are you?” calls, and a day that runs to plan. Gaffer’s on-my-way SMS texts the customer the moment your engineer sets off, with their name, who’s coming and a rough arrival window.
Can two engineers work the same job?
Yes. A job can carry more than one appointment and more than one person, each with their own times, and each sees it in their own list. Time is recorded per person, so a two-day job with a mate on it still costs correctly.
What happens when a job overruns?
You drag it, and everyone affected is told. The board shows the clash before you confirm it, the engineer’s app updates, and the customer whose slot moved gets a message rather than a doorstep surprise.
Which plan is it on?
Every paid plan. On my way SMS is included for unlimited users at no extra cost — the monthly, annual and lifetime plans differ only in how you pay.
The rest of Jobs & Scheduling
All 19 →- Assign jobs in seconds with a drag-and-drop board
- Fill your diary automatically with AI scheduling
- See the real profit on every job, not just the invoice total
- Make sure every job is done right with checklists
- Group jobs into a project and see the whole contract
- Prove every job with before, during, after photos
- See where your whole team is, on one map
- Book your repeat jobs in seconds with reusable templates
- Set up repeat visits once — never re-book again
- Snagging lists that get assigned, resolved and verified
Put on my way SMS to work.
Full platform, 14 days free, no card needed. Set up in an afternoon, import your customers in a few clicks, and send your first quote today.
Founding members: first 100 businesses get 50% off every paid plan, for as long as they stay subscribed.