Snagging lists that get assigned, resolved and verified
Snags are how a finished job stays unfinished. Gaffer records each snag against the job and site with a location, trade, severity and due date, assigns it to someone, and keeps it open until it has been resolved and then verified — by a different person.
Part of jobs & scheduling in Gaffer, which replaces a paper diary, a whiteboard and a WhatsApp group.
Every job, every engineer, every day — on one board.
Create a job in seconds, drag it onto the right engineer, and watch it move from booked to on-site to done. The office sees everything; the van sees only what matters.
Owners stop being the human dispatch board. Engineers stop ringing in for the next address.
Snagging lists are one of the 19 things in jobs & scheduling. See the rest →
- Trade responsible and severity recorded per item
- Assigned to a named person with a due date
- Raised by and raised-at captured automatically
- Resolved-at with resolution notes
- Verified by a second person with a verification timestamp
- Linked to the job, site and project for handover
Step 04 of the job: on site
The engineer taps “On my way” and the customer gets a text with an arrival window. On site: clock in, photos, the certificate for the job — EICR, Gas Safety, whatever the trade needs — signed on the device. No signal? It syncs later.
Jobs & Scheduling is where snagging lists sits, and that is the step it shows up in most. The rest of the job — quoting, scheduling, certificates, invoicing and payment — runs in the same system, on the same record. See the whole job →
What are snagging lists for?
Snags are how a finished job stays unfinished. Gaffer records each snag against the job and site with a location, trade, severity and due date, assigns it to someone, and keeps it open until it has been resolved and then verified — by a different person. Snags are how a finished job stays unfinished.
Can two engineers work the same job?
Yes. A job can carry more than one appointment and more than one person, each with their own times, and each sees it in their own list. Time is recorded per person, so a two-day job with a mate on it still costs correctly.
What happens when a job overruns?
You drag it, and everyone affected is told. The board shows the clash before you confirm it, the engineer’s app updates, and the customer whose slot moved gets a message rather than a doorstep surprise.
Which plan is it on?
Every paid plan. Snagging lists is included for unlimited users at no extra cost — the monthly, annual and lifetime plans differ only in how you pay.
The rest of Jobs & Scheduling
All 19 →- Assign jobs in seconds with a drag-and-drop board
- Let customers know you’re on the way — automatically
- Fill your diary automatically with AI scheduling
- See the real profit on every job, not just the invoice total
- Make sure every job is done right with checklists
- Group jobs into a project and see the whole contract
- Prove every job with before, during, after photos
- See where your whole team is, on one map
- Book your repeat jobs in seconds with reusable templates
- Set up repeat visits once — never re-book again
Put snagging lists to work.
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