Customers message you without a password or an app
Two-way chat with customers.
Part of communications & voice in Gaffer, which replaces personal WhatsApp, a mobile number and a lot of interruptions.
Customers kept informed without anyone pressing send.
Two-way SMS and email from one inbox, automatic updates at every job milestone, and an optional VoIP line with an AI receptionist that answers when you are on a roof.
The “what time are you coming?” calls stop, because the customer already knows.
Portal messaging is one of the 14 things in communications & voice. See the rest →
- Customers message you from their portal without needing an account, a password or an app
- Conversations threaded per customer, with a true unread count on each one
- Your reply notifies the customer by text or email with a link straight back to the thread
- Inbound messages fire a push notification to the business, so nothing sits unseen for days
- Opening a conversation marks it read; the list itself does not clear the ones you never opened
Step 06 of the job: paid
The customer pays by card, Apple Pay or Direct Debit. Xero or QuickBooks are updated. A review request goes out. And eleven months later, the annual service reminder books the next job.
Communications & Voice is where portal messaging sits, and that is the step it shows up in most. The rest of the job — quoting, scheduling, certificates, invoicing and payment — runs in the same system, on the same record. See the whole job →
What is portal messaging for?
Customers message you from their portal without needing an account, a password or an app Conversations threaded per customer, with a true unread count on each one
Do messages come from my own number?
Texts go from a dedicated business number so replies come back into Gaffer rather than to somebody’s personal mobile. Email is sent and received through your own mailbox.
Is there a limit on how much I can send?
Fair-use allowances cover normal trade volumes, and anything beyond that is passed through at cost rather than marked up. You will be told before it matters, not billed afterwards.
Which plan is it on?
Every paid plan. Portal messaging is included for unlimited users at no extra cost — the monthly, annual and lifetime plans differ only in how you pay.
The rest of Communications & Voice
All 14 →- Get a draft email reply you can edit
- Missed calls become booked jobs, not voicemail
- Stop callers hearing an engaged tone
- Start the day knowing what is overdue
- Send and receive customer email without leaving Gaffer
- Know whether that quiet quote was ever opened
- Route callers with a press-one-for menu you build
- Write the message once, merge in the details
- Alerts on the phone, with quiet hours respected
- Replies land in the inbox, not a personal phone
Put portal messaging to work.
Full platform, 14 days free, no card needed. Set up in an afternoon, import your customers in a few clicks, and send your first quote today.
Founding members: first 100 businesses get 50% off every paid plan, for as long as they stay subscribed.