Stop callers hearing an engaged tone
Ring groups for the team.
Part of communications & voice in Gaffer, which replaces personal WhatsApp, a mobile number and a lot of interruptions.
Customers kept informed without anyone pressing send.
Two-way SMS and email from one inbox, automatic updates at every job milestone, and an optional VoIP line with an AI receptionist that answers when you are on a roof.
The “what time are you coming?” calls stop, because the customer already knows.
Call queues are one of the 14 things in communications & voice. See the rest →
- Hold callers in a queue instead of giving them an engaged tone
- Set how many can wait, how long they wait for, and your own hold music
- Callers can be told their position in the queue while they hold
- Overflow to voicemail, to the AI receptionist, or hang up once the wait is too long
- Current queue depth, longest wait and average wait visible while it is happening
Step 06 of the job: paid
The customer pays by card, Apple Pay or Direct Debit. Xero or QuickBooks are updated. A review request goes out. And eleven months later, the annual service reminder books the next job.
Communications & Voice is where call queues sits, and that is the step it shows up in most. The rest of the job — quoting, scheduling, certificates, invoicing and payment — runs in the same system, on the same record. See the whole job →
What are call queues for?
Hold callers in a queue instead of giving them an engaged tone Set how many can wait, how long they wait for, and your own hold music
Do messages come from my own number?
Texts go from a dedicated business number so replies come back into Gaffer rather than to somebody’s personal mobile. Email is sent and received through your own mailbox.
Is there a limit on how much I can send?
Fair-use allowances cover normal trade volumes, and anything beyond that is passed through at cost rather than marked up. You will be told before it matters, not billed afterwards.
Which plan is it on?
Every paid plan. Call queues is included for unlimited users at no extra cost — the monthly, annual and lifetime plans differ only in how you pay.
The rest of Communications & Voice
All 14 →- Get a draft email reply you can edit
- Missed calls become booked jobs, not voicemail
- Start the day knowing what is overdue
- Send and receive customer email without leaving Gaffer
- Know whether that quiet quote was ever opened
- Route callers with a press-one-for menu you build
- Write the message once, merge in the details
- Customers message you without a password or an app
- Alerts on the phone, with quiet hours respected
- Replies land in the inbox, not a personal phone
Put call queues to work.
Full platform, 14 days free, no card needed. Set up in an afternoon, import your customers in a few clicks, and send your first quote today.
Founding members: first 100 businesses get 50% off every paid plan, for as long as they stay subscribed.