A business number that routes, queues and takes messages
Virtual numbers, call logs, softphone.
Part of communications & voice in Gaffer, which replaces personal WhatsApp, a mobile number and a lot of interruptions.
Customers kept informed without anyone pressing send.
Two-way SMS and email from one inbox, automatic updates at every job milestone, and an optional VoIP line with an AI receptionist that answers when you are on a roof.
The “what time are you coming?” calls stop, because the customer already knows.
VoIP phone system is one of the 14 things in communications & voice. See the rest →
- A business number with call routing, queues, an IVR menu and voicemail
- Calls logged against the customer record with a transcription of the voicemail
- Ring the office, then the mobiles, then take a message — without a separate phone system
- Optional: keep your existing number and use the rest of the platform without it
Step 01 of the job: enquiry
A customer fills in your booking form at 9pm. Gaffer creates the lead, texts them back within seconds, tells you where the enquiry came from, and puts it in your pipeline before you have even seen it.
Communications & Voice is where VoIP phone system sits, and that is the step it shows up in most. The rest of the job — quoting, scheduling, certificates, invoicing and payment — runs in the same system, on the same record. See the whole job →
What is VoIP phone system for?
A business number with call routing, queues, an IVR menu and voicemail Calls logged against the customer record with a transcription of the voicemail
Do messages come from my own number?
Texts go from a dedicated business number so replies come back into Gaffer rather than to somebody’s personal mobile. Email is sent and received through your own mailbox.
Is there a limit on how much I can send?
Fair-use allowances cover normal trade volumes, and anything beyond that is passed through at cost rather than marked up. You will be told before it matters, not billed afterwards.
Which plan is it on?
Every paid plan. VoIP phone system is included for unlimited users at no extra cost — the monthly, annual and lifetime plans differ only in how you pay.
The rest of Communications & Voice
All 14 →- Get a draft email reply you can edit
- Missed calls become booked jobs, not voicemail
- Stop callers hearing an engaged tone
- Start the day knowing what is overdue
- Send and receive customer email without leaving Gaffer
- Know whether that quiet quote was ever opened
- Route callers with a press-one-for menu you build
- Write the message once, merge in the details
- Customers message you without a password or an app
- Alerts on the phone, with quiet hours respected
Put VoIP phone system to work.
Full platform, 14 days free, no card needed. Set up in an afternoon, import your customers in a few clicks, and send your first quote today.
Founding members: first 100 businesses get 50% off every paid plan, for as long as they stay subscribed.